Quality Improvement
We’re dedicated to delivering top-notch, safe healthcare experiences for all our patients. Our unwavering commitment to a culture of ongoing enhancement enables us to offer exceptional, patient-focused care. This commitment manifests in various ways throughout Norwood Day Surgery, including rigorous audits, regular updates to policies and guidelines, staff skill development, and performance benchmarking.
Quality Improvement: Hospital BenchMarking
We will be periodically be updating & providing statistics on how service compares to other similar facilities locally and nationally.
Our recent Infection Control Audit conducted by STEAM Consulting shoed that Norwood Day Surgery has a 97% compliance rate.
Consumer Experience & Continuous Improvement
We would like to include graphs in due course on feedback we receive from patients, how we use this information & improvements that we have made based on this feedback.
Staff Education
Our staff – Clinical & Non Clinical routinely engage and are assessed in mandatory training competencies in the following areas:
- Basic Life Support – CPR
- Hand Hygiene
- Manual Handling
- Fire and Safety
- Antimicrobial Stewardship
- Aseptic Technique
- Principles of Infection Prevention & Control
- Chemical Safety
- Cleaning the Perioperative Environment
- Donning and Doffing PPE
- Insertion and Management of a PIVC
- Sharp Safety & Occupational Risk
- Transmission Based Precautions
- Drug Calculations
- Use of AED’s
- Partnering with Consumers
- Bullying & Harassment
- Occupational Violence & Aggression
- Open Disclosure
- Food Safety
- Mental Health First Aid
Patient Feedback Survey
We at Norwood Day Surgery are committed to providing the highest standard of care to our patients. Your feedback is invaluable to us for improving our services and ensuring we meet your needs effectively. We kindly ask that you take a few moments to complete this survey.
Your responses are confidential, and we assure you that all information will be used strictly for quality improvement purposes.