Consumer Information
All cosmetic surgery and procedures are performed in our onsite 
day surgery in Adelaide. Our premises have achieved accreditation against the National Safety and Quality Health Service (NSQHS) standards under the Australian Health Service Safety and Quality Accreditation (AHSSQA) Scheme.
Your Surgery at NDS – Patient Information Pack
Thank you for choosing Norwood Day Surgery for your upcoming procedure. This Patient Information Pack is designed to provide all the information you need to make your day stay with us as comfortable as possible.
Before Admission:
We strongly recommend that you carefully read through all the information in this pack to fully understand what is required from you.
If you have any uncertainties or questions regarding any aspect of your admission, please don’t hesitate to contact Norwood Day Surgery.
You can find a lot of helpful information HERE on Cosmeducate’s educational website as well.
Note:
The document below is a generic copy for your reference. You will receive a personalised version along with your admission documents.
Download a Generic Copy here
Going Home After Your Surgery
The following information will assist you in planning for your discharge from the Day Surgery. It is important that you and your family or carer are involved in this process, as you will be able to identify any problems that you may face at home during your recovery period. The time patients spend in hospital is getting less and less, and it has been shown that the best place to recover is in your home surroundings. Shorter hospital stays, however, mean that some patients go home before they are fully independent with their care, so planning for discharge allows you to think of ways of ensuring all of your needs are met.
It would be helpful to start planning for discharge from Day Surgery even before you are admitted, as things often need to be put into place before you are admitted.
The checklist below may assist you in considering what arrangements you will need to make to ensure a safe recovery when you return home.
- Will you need to go to the surgeon’s rooms for follow-up treatment upon discharge from Norwood Day Surgery? If so, how will you get there?
- Will you go to your home from Day Surgery, or will you stay with family or friends?
- How will you get home? If you are having a General Anaesthetic or Sedation, you will need someone to pick you up & stay with you for 24 hours.
You will not be allowed to travel by Taxi or Uber unless you have had Local Anaesthetic only. - Do you have someone to help you when you go home? Discuss with your family/carer/friends the type of help you may need and how long you will need assistance.
- Will you need to consider caring for your children?
- Do you usually look after someone else? If this is the case, you will need to make arrangements for their care. Consider how long it will be until you can return to work or your care role.
- Please bring all the medicines you usually take to the hospital with you so that they may be continued unless otherwise advised by your Anaesthetist.
- Consider your dietary requirements when you leave the Day Surgery. Will shopping and cooking be a problem when you go home? You may consider preparing and freezing some easily re-heated meals before your surgery. Your surgeon may provide information about the type of diet recommended in the post-op instructions.
If you have any worries after your surgery, check out this helpful PDF: “You’re Worried, We’re Listening”
Patient feedback is always welcome, as it assists us to make ongoing improvements & changes to our service at Norwood Day Surgery. Please feel free to provide feedback through the formal Patient Satisfaction Survey or by writing to the hospital.
Australian Charter of Healthcare Rights
The Australian Charter of Healthcare Rights describes the rights that consumers, or someone they care for, can expect when receiving health care.
These rights apply to all people in all places where health care is provided in Australia, including our day surgery, public and private hospitals, general practices and other community health services.
Patient Feedback Survey
We at Norwood Day Surgery are committed to providing our patients with the highest standard of care. Your feedback is invaluable for improving our services and ensuring we meet your needs effectively. We kindly ask that you take a few moments to complete this survey.
Your responses are confidential, and we assure you that all information will be used strictly for quality improvement purposes.
Accreditation
Norwood Day Surgery has achieved accreditation against the National Safety and Quality Health Service (NSQHS) Standards (second edition), with documented exclusions, under the Australian Health Service Safety and Quality Accreditation (AHSSQA) Scheme.
Fact Sheet
Click HERE to view a fact sheet on Australian Accreditation.
Partnering with Consumers
In 1978, the Alma Ata Declaration proclaimed that individuals and communities possess both the right and the obligation to engage in the formulation and execution of their healthcare actively. Since then, policies have emerged that advocate for the rights and duties of healthcare consumers, placing a growing emphasis on their involvement in the planning, conception, execution, and assessment of healthcare services. This has marked a gradual yet consistent transition towards acknowledging healthcare providers, healthcare services, and consumers as collaborative partners within the healthcare system.
- Care. National Safety and Quality Health Service Standard
2: Partnering with Consumers – Embedding partnerships
in health care. Sydney: ACSQHC, 2014.
Norwood Day Surgery highly encourages and supports partnering with consumers to improve our health services.
Useful Information for Consumers
Antimicrobial Stewardship Consumer Guide
Hand Hygiene Information for patients and carers
Healthcare-Associated Infections
Methicillin-resistant Staphylococcus aureus (MRSA)
Australian Healthcare Charter Of Rights
The Charter describes the rights that consumers, or someone they care for, can expect when receiving health care.
These rights apply to all people in all places where health care is provided in Australia. This includes public and private hospitals, day procedure services, general practice and other community health services.
Australian Healthcare Charter of Rights booklet
Quality Improvement at Norwood Day Surgery
We’re dedicated to delivering top-notch, safe healthcare experiences for all our patients. Our unwavering commitment to a culture of ongoing enhancement enables us to offer exceptional, patient-focused care. This commitment manifests throughout Norwood Day Surgery, including rigorous audits, regular updates to policies and guidelines, staff skill development, and performance benchmarking.